Last Updated: December 7, 2020
COLLECTION AND USE OF PERSONAL INFORMATION
You can visit our Website without providing us with personal information. However, if you contact us or register for our news alerts, we will ask you to provide us with personal information.
Contacting Us: If you choose to contact us with an inquiry or question, or to request information about our products, you will be asked to provide information that identifies you, such as your name, address, email address and a telephone number, along with additional information relating to your inquiry, question or request. We use this information to respond to your inquiry, question or request and to provide you with other information we believe may be of interest, including Neovasc news alerts.
News Alerts: If you choose to register for Neovasc news alerts, we will collect your name, email address and telephone number in order to send you these alerts.
You can opt-out of receiving news alerts at any time by following the opt-out or “unsubscribe” instructions provided in the email, or by contacting us as set out below.
DISCLOSURE OF PERSONAL INFORMATION
Service Providers: We may transfer (or otherwise make available) personal information to third parties who provide services on our behalf. For example, we may use service providers to host our Website, store data, provide back-up services (including cloud-based service providers) and manage our communications. Some of our service providers may be located outside of Canada, including in the United States, Japan and the United Kingdom. Our service providers are given access to the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes. For more information, please contact us as set out in the “Contact Us” section below.
Sale of Business: We may transfer personal information as an asset in connection with a prospective or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceeding) involving all or part of Neovasc or as part of a corporate reorganization or other change in corporate control.
Legal: Neovasc and our service providers may disclose your personal information in response to a search warrant or other legally valid inquiry or order (which may include lawful access by Canadian or foreign governmental authorities, courts or law enforcement agencies), to other organizations in the case of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable law.
INFORMATION COLLECTED AUTOMATICALLY
We may collect certain information automatically when you visit our website, such as your IP address, browser type, operating system, date and time of your visit, pages visited and average time spent on each page. We use this information to help us understand our Website activity and to improve our Website.
LEGAL BASIS FOR PROCESSING
We rely on one or more of the following legal grounds (as appropriate) to process personal information:
- To enter and perform a contract with you or to perform any steps you require from us before entering into a contract.
- To pursue our legitimate business interests in establishing, managing or concluding our relationship with you.
- Where you have specifically consented to us processing your personal information.
- To comply with our legal obligations and establish, exercise or defend our legal rights.
Where personal information is processed with consent, you may (subject to contractual and legal restrictions) refuse to provide your consent, or choose to withdraw your consent, to our processing of your personal information by contacting us as described in the “Contact Us” section below. Note that if you refuse to consent, or withdraw your consent, to certain processing of your personal information, we may not be able to provide certain of our services.
THIRD PARTY SITES
SECURITY OF PERSONAL INFORMATION
We have implemented reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. However, please note that no security measures can offer absolute security and we cannot guarantee that your personal information will not be stolen or accessed without authorization.
RETENTION OF PERSONAL INFORMATION
ACCESS TO PERSONAL INFORMATION
You may request access, updating or correction of your personal information (subject to limited exceptions prescribed by law) by submitting a written request to us (see “Contact Us” below). You may also have the right, in specified circumstances, to object to our use of your personal information, to request the deletion of your personal information or restrict its use, to request a copy of the information you have provided to us be transferred to another person, or to lodge a complaint with a supervisory authority. If you have any questions about these rights, or you would like to exercise any of them, please contact us as described in the “Contact Us” section below. We may take steps to verify your identity prior to responding to your requests.
13562 Maycrest Way
Suite 5138 Richmond
Canada V6V 2J7